Pentagon 911- SI Restoration was there to assist our country!
If your home or office has suffered water damage, fire damage, and/or mold damage or requires air duct cleaning or crime scene clean up, please call our office toll free at 1-800-356-0484 24 hours a day, 7 days a week. Teams are ready to be dispatched right now to provide you with the immediate assistance you need or to be scheduled at a convenient time that considers your busy schedule.
Areas we Service:
Baltimore County (Towson)
Anne Arundel County (Glen Burnie)
Prince George’s County (Potomac)
Montgomery County (Rockville)
Harford County (Bel Air)
Baltimore City
and other areas in Maryland and Washington, D.C.
SI Restoration welcomes you to our website. After 20 years in business, we have come to believe that a fully informed customer will make the best decision. Therefore, each page provides the most up-to-date information on the professional services SI Restoration offers. To learn more about the emergency or non-immediate service(s) you need, please visit the page link as marked on the left or top side of this site.
Our website is meant to be used as a resource tool to learn about what to do and what not to do when you are faced with water damage, fire damage, and/or mold damage or require crime scene clean up or air duct cleaning.
If you have an urgent need to learn more right now, please review the list of frequently asked questions and answers compiled below from our 1,000 plus happy customers over the past 20 years. Should you have additional questions, please feel free to call our office at 1-800-356-0484 at any time. Our capable staff is prepared to go over the restoration and cleaning processes we offer with you.
Immediate Answers to Frequently Asked Questions:
1. What emergency (24 hours a day, seven days a week) services do you offer?
Our Emergency Response Services Include:
* Emergency water damage extraction
* Installation of Air movers and dehumidifiers
* Emergency board up of windows and doors after fire or vandalism
* Initial Deodorization after fire damage
* Emergency clean up of blood, body fluids, and hypodermic needles.
2. How quickly do you respond?
SI Restoration is proud to say that we are open 24 hours a day, seven days a week and that we respond to emergency calls after regular business hours just 10 minutes after the initial call. In fact, we consistently maintain a 99% success rate in returning calls quickly and efficiently.
For quick service make your first call to SI Restoration.
3. Who pays for the water damage, fire damage and/or mold damage services we provide?
In most cases, your insurance provider pays the majority of the bill. Should you need additional help communicating with your insurance company, our staff is prepared to assist you.
Please note that In most cases, we can perform our emergency services without an initial authorization from your insurance company. Please feel free to call our office and ask for more details.
If you are not covered by insurance or do not wish to make an insurance claim, we will be happy to provide you with a detailed estimate for our services. We accept cash, checks and most major credit cards.
3. Why should I trust SI Restoration to help with water damage mitigation and repair, fire damage restoration, mold damage mitigation and restoration, crime scene clean up and/or air duct cleaning?
That's a good question. We know that there are companies that claim to be “The Best” or simply state “Heck, we've been doing this for 20 years.” SI Restoration has a different approach. We believe that actual proof, not promises, builds trust. Therefore, posted on our website are copies of testimonial letters from actual customers touting the professional nature of our employees and the quality of our work.
We have also posted just a few of the actual certifications held by our employees as issued from such organizations as the Institute of Inspection Cleaning Restoration Companies( www.iicrc.org ) and the National Air Duct Cleaners Association ( www.nadca.org).
We are also members of the Restoration Association Incorporated ( www.rai.org) and the Society of Cleaning Restoration Technicians ( www.scrt.org ) Maryland chapter.
SI Restoration has also developed a keen sense of corporate integrity that guides our business practices and makes SI Restoration one of the more customer satisfaction driven companies in Baltimore, Anne Arundel, Howard, Carroll,Harford, Prince George, Montgomery County and District of Columbia and other Maryland areas.
SI RESTORATION CORPORATE VALUES :
COMMUNICATE EDUCATE RESTORE
EDUCATE
One of our three main corporate values is employee education. Our employees go through weekly in house training as well as mandatory certified IICRC ( www.iicrc.org ) certified courses ranging from water damage restoration to NADCA air duct cleaning ( www.nadca.org ). We find that an educated employee offers many benefits.
Educated and certified employees:
1. Correctly mitigate ( clean up ) water/ fire and mold situations the first time .
2. Save clients from unnecessary repair bills
3. Prevent possible mold issues from occurring
4. Secure and prevent further damage to walls and flooring
5. Secure and prevent further damage to computers, office equipment, fine art, expensive furniture, etc.
6. Decrease the time length of the project , getting property manager and home owner back to their normal routine sooner.
COMMUNICATE
For the last 20 years we have asked property management and the insurance industry, what exactly is the biggest need beyond the need for quality work. The number one answer we received was communication .
At SI Restoration we have developed a communication process that has worked so well that we can't mention it here. Our system is designed to prevent:
A. Scheduling issues
B. Customer /client complaints
C. Quick response to customer concerns
Communication is key to SI Restoration overall success and and our excellent quality service.
If you have questions about our communication process, please call Jeff Cohn at 410-458-5371
RESTORE
SI Restoration has made a 20 year commitment to offering a 100% quality service. We strive to make sure all of our customers are completely satisfied and bring your home or business to a pre loss condition.
Our employees that range from emergency mitigation ( clean up ) to actual reconstruction services ( walls, flooring, carpet, painting,cabinets, roofing, siding, etc. ) are fully trained in customer satisfaction and in workmanship.
SI Restoration would like thank you for visiting our site and would encourage you to visit our information web pages.