I work for CareFirst at our Columbia Gateway location and this past summer we had a water heater fail that was in the ceiling. I poured hundreds of gallons of water into our space on the 4th floor of our building as well as every floor below us to the lobby. Needless to say we had mess. COPT, our property manager brought SI in and from the start Jamie Brown who was the foreman onsite from the beginning to the end of the job was OUTSTANDING. I found out after the fact that this was his first commercial job and I have to say I was extremely impressed. There was a bit of contention to deal with since the need to bring in dehumidifiers, blowers, etc was extremely loud in a space that you can normally hear a pin drop. Our associates, at time, were not very pleasant and Jamie, at ALL times was professional, had a calm demeanor and took charge of any situation that he came up against. We spoke about how some of the crew dressed and were loud at times (he noticed that and addressed it and told them to be more professional). That is the sign of a true leader. This young man is going places and I realize how late I am in giving this feedback, however, I hope I am not too late in doing so. I hope Jamie Brown is still with you and doing as well as he did for CareFirst. We survived our "flood" with the help of Jamie and I must give a shout out to Ryan Spence as well who, although I did not have as much one on one interaction with Ryan, he was still just as professional as Jamie and did a great job as well.